Pharmacy Services Portal (PSP)

Pharmacy Services Portal is a hardware and software solution that provides self-service patient pharmacy services, ticket queuing, and patient/prescription integration.

PSP checks patients into pharmacies and notifies staff of the check-in, prints patient tickets, and broadcasts wait times.

Integrated with ScriptPro Workflow Management and Pharmacy Management Systems, PSP is a real-time work driver for staff, prioritizing patient tickets and collating prescriptions to be fulfilled. Using SP Datapoint, staff can view and call PSP tickets to counsel, dispense, and more!

Using the following PSP components, patients manage the time and location where they will pick up their prescriptions.

SP Kiosk – Self-Service Patient Check-In

SP Kiosk allows the patient to check-in for pharmacy services, select a category of care (Are you being Discharged? Are you here for the Pharmacy?), and answer exception questions (Are you here for a Refill? Has your address changed since your last visit?). SP Kiosk prints a barcoded ticket, projects the patient wait time, and sends the data to your ScriptPro System to prioritize and link the ticket with the patient’s prescriptions.

PSP Notice Boards – Assist with check-in, call tickets, present wait time metrics, and more!

Welcome Notice Board – Greets patients when they arrive with a pharmacy- configured message; Welcome Notice Board can be configured with split- screen to provide entertainment to patients via a cable or video feed.

Now Serving Notice Board – Displays tickets being processed at each pharmacy pickup window; Now Serving Notice Board can also be configured with split-screen to present a cable or video feed.

Ticket Statistics Notice Board – Broadcasts important operation metrics (wait times, number of queued tickets, etc.) in a large, easy-to-see, dashboard view.

Ticket Window Display – Helps patients get to the right service window. Ticket Window Display mounts above each pharmacy pickup window so patients can easily see which ticket number is being processed at that window.

PSP Reports

PSP offers many reports to manage and track patient wait times, including:

• Number of patients served and prescriptions filled per technician or window
• Patient wait time from kiosk check-in, to counsel, to prescription pickup
• Average and maximum wait times by category
• Tickets created versus tickets checked in

Specifications*

Pharmacy Services Portal

ScriptPro Workflow Management System (WMS) requires purchase of one of the following based on the customer’s ScriptPro server configuration:

• Pharmacy Services Portal – Applies to PSP running on a dedicated ScriptPro physical server. See SP Central Server product sheet for specifications.
• Pharmacy Services Portal Software (PSP) – Applies to PSP running on ScriptPro Enterprise HCI Server Array.
• ScriptPro Pharmacy Management System (PMS) requires purchase of the following based on the customer’s ScriptPro server configuration:
• Pharmacy Services Portal Module (PSP) – Applies to PSP running on the Primary physical server of the ScriptPro Pharmacy Management System, ScriptPro Enterprise HCI Server Array, or Customer-hosted Virtual Machine (VM).

SP Kiosk

Weight: 60.5 lbs (27.4 kg)

Mounting: SP Kiosk Stand or tabletop; 2 M6 socket head cap screws

Electrical Input: 100-240 VAC, 50/60 Hz, 1.5 AMP (Includes UPS), 1 Phase. Outlet located within 5 feet (1.5m) of power connection. Main supply voltage fluctuations not to exceed 10% of the nominal supply voltage.

Computer/Software: Client/Server system on ScriptPro-installed network.

Environmental:

• Operating: 41°F to 86°F (5°C to 30°C)
• Storage: 5°F to 140°F (-15°C to 60°C)
• Relative Humidity: 20-85% non-condensing
• Altitude: Up to 9,843 feet (3,000m)
• Pollution Degree: 2
• Indoor Use Only

Barcode Scanner: 2-D scanner. Class I LED. Visible red LED 645 nm ±7.5 nm.

Monitor: 17″ touchscreen; privacy filter standard

Ticket Paper: 3⅛” x 273′ single ply thermal paper. Recommend PM Company, part #: PMC05213.

Regulatory: SP Kiosk

SP Kiosk Stand

Weight: 103 lbs (46.7 kg)

Mounting: Floor; mounting hardware of appropriate type for floor material. Supports mounting surfaces of concrete and wood flooring.

Electrical Input: 100-120 VAC, 50/60 Hz, 1.5 AMP (Intended for use with SP Kiosk), 1 Phase. Outlet located within 5 feet (1.5m) of power connection.

Regulatory: SP Kiosk Stand

Ticket Window Display

Weight: 15.4 lbs (7 kg)

Electrical Input: 100-240 VAC, 50/60 Hz, 2.3 AMPs, 1 Phase. Outlet and RS 422 serial daisy chain drop located within 5 feet (1.5m) of power connection. Distance from computer to last Ticket Window Display must not exceed 1,000 ft.

Screen: 17″ monitor

Regulatory: Ticket Window Display

Welcome Notice Board/Now Serving Notice Board/Ticket Statistics Notice Board

For specifications and mounting options, see Notice Board 40 and Notice Board 65 product sheets.

• Customer is responsible for installing various PSP components prior to ScriptPro resources arriving on-site to support installation, including PSP Audio Speakers, Notice Board mounting brackets, Ticket Window Display mounts, and all required facilities preparation, including electrical and data drops. Installation must be per local codes and provided by local licensed contractor (at customer’s expense). Please refer to Pharmacy Services Portal Site Preparation Guide for details (available upon request).

Product Lines: WMS, PMS