ScriptPro Customer Service Launches Smart Call Routing

ScriptPro Customer Service is committed to excellence, and we constantly strive to improve customer interaction. Towards this end, we recently launched a Smart Call Routing system to improve the customer service experience by:

• Matching incoming calls with the most qualified analyst based on the products customers have in service.
• Getting customers to the right person the first time.
• Allowing customers to request a call back in order to minimize time on the phone.

Now, along with our 24x7x365 help desk and knowledgeable team members, ScriptPro customers can control their call from the first ring. We take great pride in our Customer Service abilities—our new Smart Call Routing takes us one step closer to perfection.

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